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Shipping FAQ:

WHAT IS THE QUICKEST WAY TO CONTACT BARONG WAREHOUSE REGARDING A CONCERN I HAVE ABOUT MY ORDER?

You may e-mail us at info@barongwarehouse.com anytime and we will get back to you as soon as possible.

I LIVE IN MANILA. IF I ORDER BY TODAY, HOW LONG WILL SHIPPING TAKE? 

We ship IN-STOCK items out of Manila. Any ordered items ordered before 10 a.m. can be received within 1 business day through regular LBC shipping. 

Please note: This does NOT apply for any CUSTOM-ORDER items or items that have to be PRE-ORDERED because they are out of stock. 

HOW LONG DOES IT TAKE TO SHIP INTERNATIONALLY?

For available items in-stock, it takes 6-10 business days. For custom orders, it takes 1 month. For hand-embroidered, hand-painted, or anything done by hand, it takes 2 months.

WHAT IS THE BARONG WAREHOUSE SHIPPING POLICY?

For domestic customers in the Philippines, all orders in stock will usually arrive within 2 to 3 business days (Monday through Friday, excluding holidays) after credit card authorization, verification, and shipment. 

For international customers, delivery services and speed vary within different countries. There is a potential for delays from customs and other unforeseen circumstances.

HOW DOES BARONG WAREHOUSE DEAL WITH CUSTOMS?

When an order is shipped to a country outside of the United States, it is subject to customs fees from the destination country’s regulations. Barong Warehouse has no control over and has nothing to do with those charges. We hope you understand that we are not responsible for any third-party charges imposed on your order.

HOW MUCH DOES BARONG WAREHOUSE CHARGE FOR SHIPPING? 

Your order’s shipping rate will be based on your location, speed of delivery selection, and weight of the items you are purchasing. All shipping charges will be calculated automatically for you at checkout.

WHAT IS BARONG WAREHOUSE’S DELIVERY TIME? 

Please allow us 1 day to process your order before shipping from the time you finalize your order. Orders are sent out every business day. Once we have shipped your order, we will send you an e-mail confirmation with information that will allow you to track your order. Shipping delivery times vary on your location and the speed of delivery selection you have chosen at checkout.

DOES BARONG WAREHOUSE SHIP TO MULTIPLE ADDRESSES?

We only ship to one address for each transaction at checkout. Different addresses must be ordered separately.

WHO PAYS FOR SHIPPING? 

Unless there is a promotion regarding free shipping or there is an exchange that can be proven to be the fault of Barong Warehouse, the customer pays for the shipping for all transactions with Barong Warehouse including the fulfillment of an order and any exchanges. Shipping fees are not kept by Barong Warehouse and are paid to a third-party courier.

WHAT IF I INPUT THE WRONG SHIPPING ADDRESS DURING CHECKOUT?

Barong Warehouse does not verify addresses. Please make sure you input the right shipping address when you order. We will not be held responsible and we will not replace your order if we send your order to the wrong address due to your incorrect input. However, if you notice the wrong address before we send it out (orders take 1-2 days for processing), you can quickly e-mail us at info@barongwarehouse.com and we will correct the address you gave if it is still possible.

HOW CAN I TRACK MY ORDER OR SHIPMENT?

As soon as your order has been processed and given to the chosen shipper, we will send you an e-mail stating exactly how you can track your statement with the shipper’s website, and your order’s tracking and reference numbers. Please also keep in mind that tracking numbers may take up to 12 hours to show up on the shipper’s website. Please be patient if you do not see your order’s status right away.

WHAT HAPPENS IF MY ORDER HAS BEEN LOST BY THE SHIPPER?

Unfortunately, we have no control over the operations of any of the shipping companies. We will not be held responsible for lost or damaged merchandise due to mishandling by the shipper. Please directly contact the shipping company for any problems you encounter when your order is out of our hands. However, all the shipping companies that we use have their own policies regarding their services and they want to also keep you happy so rest assured that your order is in good hands.